I HAVE ALREADY PLACED MY ORDER AT BUFF.COM

CONFIRMATION OF MY ORDER

• I have completed the purchase process, I see that the order has been charged to my account, but I have not received the confirmation email.
• I have received two order confirmation emails, but I have only placed one order.

I WANT TO CHANGE OR CANCEL MY ORDER

• My order has been confirmed, but I want to change the delivery address.
• My order has been confirmed, but I want to change products or add new ones.
• I have placed two orders and would like to receive them together.
• My order has been confirmed, but I want to cancel it.
• I had requested to cancel my order, but I received it anyway.

SHIPMENT OF MY ORDER

• What shipping methods are available at www.buff.com?
• What delivery times are available?
• What are the shipping costs?
• Do you ship to the Canary Islands, Ceuta or Melilla?

WHERE IS MY ORDER

• I received my order confirmation email, but it does not include the tracking link for the package.
• Where is my order?
• My order should have been delivered by now.
• My order is listed as delivered, but I have not received it.

PROBLEMS WITH MY ORDER

• I just made a purchase at www.buff.com and I see that my account has been debited twice.
• I have received my order, but the package includes products that are not what I ordered.
• I have received my order, but some products are missing
• I received my order, but the packaging and/or products are damaged.
• I had requested to cancel my order, but I received it anyway.