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  2. I HAVE ALREADY PLACED MY ORDER AT BUFF.COM

I HAVE ALREADY PLACED MY ORDER AT BUFF.COM

CONFIRMATION OF MY ORDER

  • I have completed the purchase process, I see that the order has been charged to my account, but I have not received the confirmation email.
  • I have received two order confirmation emails, but I have only placed one order.

I WANT TO CHANGE OR CANCEL MY ORDER

  • My order has been confirmed, but I want to change the delivery address.
  • My order has been confirmed, but I want to change products or add new ones.
  • I have placed two orders and would like to receive them together.
  • My order has been confirmed, but I want to cancel it.
  • I had requested to cancel my order, but I received it anyway.

SHIPMENT OF MY ORDER

  • What shipping methods are available at www.buff.com?
  • What delivery times are available?
  • What are the shipping costs?
  • Do you ship to the Canary Islands, Ceuta or Melilla?

WHERE IS MY ORDER

  • I received my order confirmation email, but it does not include the tracking link for the package.
  • Where is my order?
  • My order should have been delivered by now.
  • My order is listed as delivered, but I have not received it.

PROBLEMS WITH MY ORDER

  • I just made a purchase at www.buff.com and I see that my account has been debited twice.
  • I have received my order, but the package includes products that are not what I ordered.
  • I have received my order, but some products are missing
  • I received my order, but the packaging and/or products are damaged.
  • I had requested to cancel my order, but I received it anyway.
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