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  2. I HAVE ALREADY PLACED MY ORDER AT BUFF.COM

I HAVE ALREADY PLACED MY ORDER AT BUFF.COM

CONFIRMATION OF MY ORDER

  • I have completed the purchase process, I see that the order has been charged to my account, but I have not received the confirmation email.
  • I have received two order confirmation emails, but I have only placed one order.
  • I received the order confirmation email and a few minutes later I received an email informing me that my order had been cancelled.
  • I received my order confirmation email, but it does not include the tracking link for the package.

I WANT TO CHANGE OR CANCEL MY ORDER

  • My order has been confirmed, but I want to change products or add new ones.
  • My order has been confirmed, but I want to cancel it.
  • I had requested to cancel my order, but I received it anyway.

SHIPMENT OF MY ORDER

  • What shipping methods are available at www.buff.com?
  • How can I get free shipping?

WHERE IS MY ORDER

  • My order should have been delivered by now.
  • My order is listed as delivered, but I have not received it.

PROBLEMS WITH MY ORDER

  • I just made a purchase at www.buff.com and I see that my account has been debited twice.
  • I have received my order, but the package includes products that are not what I ordered.
  • I received my order, but the packaging and/or products are damaged.
  • I had requested to cancel my order, but I received it anyway.
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