| Please note that it is not possible to modify or cancel an order once it has been confirmed. |
| In order for us to process the refund, you must make a return once you have received it. We recommend that you refuse delivery of your package when the carrier arrives to avoid possible extra costs. |
| For more information, we recommend using our chatbot. You will find it at the bottom right of our website, where you can get a quick and direct response. |